Since its national launch in July, the Mental Health Crisis Line has received and made over 120 calls, offering immediate, confidential support to officers and staff in moments of crisis. Whether someone is feeling overwhelmed, suicidal, or simply needs someone to talk to, the line provides a safe space to speak with qualified counsellors trained in suicide prevention and experienced in supporting emergency service workers.
We know this line has saved lives.
Delivered in partnership with TASC, The Ambulance Staff Charity, the Crisis Line is available 24/7/365 to anyone working in policing across England and Wales. It’s completely independent and confidential - no information is shared with forces or managers, and callers are never judged.
The Crisis Line is part of a wider offer of wellbeing support that we offer, here on the Oscar Kilo websIte. Officers, staff, volunteers, families, and leavers can access:
- The Peer Debriefing Model Course - a structured, non-clinical approach to help teams process difficult or traumatic incidents and support each other effectively.
- The Supervisor Support Model - a psychoeducational course to help line managers spot signs of mental ill-health, have supportive conversations, and signpost colleagues to help, while also caring for their own wellbeing.
- A wide range of toolkits, films, podcasts, webinars, and resources designed to promote resilience, self-care, and recovery, in our 'Resources' section.
- Dedicated support for police families, and those who leave the service.
Oscar Kilo is committed to helping everyone in policing stay well, feel valued, and thrive - both at work and at home.
If you or someone you know is struggling, help is available - and it’s just a phone call away.
📞 Mental Health Crisis Line: 0300 131 2789